🆘 Help & Support Center

We accept multiple payment methods:

• 💳 Stripe: Credit/Debit cards (Visa, Mastercard, Amex)
• 🅿️ PayPal: PayPal balance or linked cards
• 🏦 Bank Transfer: Direct bank transfer (Australia & Bangladesh)
• 📱 PayID: Instant bank transfer (Australia only)
• 💚 bKash: Mobile banking (Bangladesh)
• 🧡 Nagad: Mobile banking (Bangladesh)
• 💜 Rocket: Mobile banking (Bangladesh)
• 🌍 Wise: International transfers

Absolutely! Your payment security is our priority:

• ✅ SSL encrypted connections
• ✅ PCI-DSS compliant payment processors
• ✅ We never store your card details
• ✅ Stripe and PayPal handle all card processing
• ✅ Two-factor authentication available

You can pay in your local currency based on your exam country:

• 🇦🇺 AUD - Australian Dollar
• 🇧🇩 BDT - Bangladeshi Taka
• 🇺🇸 USD - US Dollar
• 🇬🇧 GBP - British Pound
• 🇨🇦 CAD - Canadian Dollar
• 🇮🇳 INR - Indian Rupee
• 🇳🇿 NZD - New Zealand Dollar

Refund policy depends on the timing:

• Before booking confirmation: Full refund
• After confirmation, before exam: Subject to PTE's cancellation policy
• No-show: No refund available

Contact us immediately if you need assistance with refunds. Processing takes 5-10 business days.

You earn cashback in two ways:

1. Instant Discount: Every exam has a discounted price shown during booking. This is your instant saving!
2. Referral Bonus: When someone uses your referral code, you earn a bonus after their payment is confirmed.

Share your referral code with friends! They can enter it during payment to get a discount. You'll earn a bonus when their payment is confirmed.

Find your referral code on:

• Dashboard → Referral section
• Cashback page → Your referral code
• My Profile → Referral information

Referral bonuses are processed in these steps:

1. Pending: When your friend uses your code
2. Confirmed: After their payment is verified
3. Paid: Admin processes payment to your saved bank/mobile details

Payments are typically processed within 3-7 business days after confirmation.

Make sure you've saved your payment details in "My Profile":

• Australia: PayID or bank account
• Bangladesh: bKash or Nagad number
• Others: Bank account details

Admin will transfer your bonus directly to your saved payment method.

Yes! You can use both a promo code AND a referral code on the same booking. The discounts will stack, giving you maximum savings!

Creating an account is easy:

1. Click "Register" on the homepage
2. Enter your phone number
3. Create a password
4. Verify via OTP sent to your phone
5. You're ready to book!

Follow these steps:

1. Go to the Login page
2. Click "Forgot Password?"
3. Enter your registered phone number
4. Verify via OTP
5. Set a new password

You can update your profile from the "My Profile" page:

• Personal information (name, email, etc.)
• Date of birth
• Address
• Payment details (for cashback)

Note: Some fields like phone number cannot be changed after registration.

Yes! We take data security seriously:

• ✅ All data is encrypted in transit (SSL/TLS)
• ✅ Passwords are hashed using industry-standard bcrypt
• ✅ We never share your data with third parties
• ✅ PTE credentials are only used for booking and stored securely
• ✅ Regular security audits